Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

The New York Times and Washington Post bestseller that changed the way millions communicate [Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People The quality of your life comes out of the quality of your dialogues and conv ...